All orders will be shipped no later than 4 days after purchase, by CTT – Correios de Portugal. Please bare in mind that we are a small company of 2 people, so everything is handle by us. We work really hard to ship all orders as soon as possible but delays can happen. If you didn’t received your product in the estimated time please email us or send us a message.
Portugal – 7€ (2-5 Business days)
Free delivery in orders over 80€.
EXCHANGE/RETURN A PRODUCT
1. If you wish to exchange any item , please contact us by email, within 14 days.
Please note that we can only accept exchanges or returns of products that are still in the original conditions.
2. Is the customer responsibility to bear the shipping costs. Our shop can not be responsible for eventual losses in this process. If the goods are lost in the process no exchange or return will be done. We recommend that the package should be sent by registered mail to our address.
Our shop will not pay any taxes or customs fees of the returning items. However, we will support the cost of postage in case of error from our side (mistaken or damage product).
3. The customer must inform us by email of the new product desired. We will then ship the order according to our usual timings.
We also accept returns/exchanges in person in the Lisbon area.
In case of returns, the money will be returned in the same payment method used in a maximum of 72 hours.